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Smart Services: Competitive Information Strategies, Solutions, and Success Stories for Service Businesses

The front cover of “Smart Services” includes a quote from Andrew Garvin, a CEO of Find/SVP saying: “Finally a book that nails down what every service business needs to know about competition and competitive intelligence. ‘Smart Services’ offers competitive information strategies that firms can put to immediate use.” This is the ideal description of this excellent book – essential reading for anybody involved in competitive intelligence in a service business.
For a thorough review of this book click More Info for Jinfo’s book review.