© 2019 All Rights Reserved
© 2019 All Rights Reserved
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About Cookies OKWhat is Competitive Intelligence
This is an extract from a lecture we gave to MBAs, business school students & graduates at the University of Westminster in London. Watch for a taste or click here for the full lecture.
Contact us if you would also like us to talk to your employees or students on any aspect of competitive or marketing intelligence.
Businesses (and people) over time develop habits and patterns of working. Sometimes these lead to success. However often they stop management from seeing reality – especially when the business environment changes. Competitive intelligence can identify these business blindspots – both in the company itself, and in its competitors. Taking advantage of competitor blindspots is a major way that a company can beat its competitors, so it is crucial to understand one’s own blindspots so as to protect oneself from possible attack.
Business problems can be shown through humour. Humour allows businesses to take a step back and see a problem applied to a situation that appears different to their own. One can also sometimes see similar behaviour in one’s own organisation – thus highlighting a possible blindspot. Humour is just one technique for showing blindspots. Others include the use of drama workshops and story-telling, or war-gaming where the business environment is modelled and management try and take an external look at themselves and their competitive situation.
The following “stories” and office “theories” are taken from our humour database – with a random selection shown. Refresh the page for further examples.
Two cab drivers meet.
Hey - what's the idea of painting one side of your cab red and the other side blue?
Well, the other responded, when I get into an accident, you should see how all the witnesses contradict each other.
Just because two pieces of evidence picked up during competitor research (or any other research) contradict each other does not mean that they are both untrue. They could both be true - you just don't have the full picture.
Eyewitness accounts following vehicle accidents frequently differ from each other. This is one explanation for why reports about any report - whether of a historical event or even a business action can have such different interpretations. (Another reason can be reporter bias - a different topic).
A key part of competitive intelligence is ensuring that the information you use is valid. Making decisions on inaccurate, out-of-date, subjective or biased information will result in poor strategies that could risk your future. The problem is checking that the information you receive is correct? It is not just a case of believing what you read in the newspapers (and identifying obviously fake news). Think about why the information is actually available. Information does not enter the public domain (which is where ethical CI focuses) without a reason. Understanding the reason is one step in checking the information's validity, and identifying what is really going on. Ideally, you should also look for further sources that corroborate the information prior to making a decision.
This kind of analysis is what helps turn data into intelligence that can be used in business decision making.
Businesses (and people) over time develop habits and patterns of working. Sometimes these lead to success. However often they stop management from seeing reality – especially when the business environment changes. Competitive intelligence can identify these business blindspots – both in the company itself, and in its competitors. Taking advantage of competitor blindspots is a major way that a company can beat its competitors, so it is crucial to understand one’s own blindspots so as to protect oneself from possible attack.
Business problems can be shown through humour. Humour allows businesses to take a step back and see a problem applied to a situation that appears different to their own. One can also sometimes see similar behaviour in one’s own organisation – thus highlighting a possible blindspot. Humour is just one technique for showing blindspots. Others include the use of drama workshops and story-telling, or war-gaming where the business environment is modelled and management try and take an external look at themselves and their competitive situation.
The following “stories” and office “theories” are taken from our humour database – with a random selection shown. Refresh the page for further examples.
Never answer your phone.
People don't call you because they want to give you something for nothing.
They call you because they want you to do work for them.
By not answering your phone and letting all calls go to voice mail you can screen the calls.
If somebody sends you a voice mail message that sounds like it will result in work, then respond during the lunch break or when you know the caller will not be there. It'll look as if you are hardworking and conscientious - even though you're actually shirking work.
Based on ideas from BBC Television's The Office.
