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Confidential: Business Secrets – Getting Theirs, Keeping Yours

John Nolan is a master at uncovering competitive intelligence from primary sources. Nolan shows some of his techniques – who to ask, what to ask, when to ask and how to ask. An essential book on how to get intelligence through interviewing and elicitation and also how to protect your organisation’s intelligence secrets. It shows how to legally obtain competitor business secrets without crossing the line into industrial espionage and illegality.